99 句客户跟进常用语

I am writing to confirm/enquire/inform you...

我发邮件是想找您确认/询问/想通知您有关…

 

2.

I am writing to follow up on our earlier decision on the marketing campaign in Q2.

我写邮件来是为了跟进我们之前对第二季度营销活动的决定。

 

3.

With reference to our telephone conversation today...

关于我们今天在电话中的谈话…

 

4.

In my previous email on Oct. 5...

在之前 10 月 5 日所写的邮件中提到…

 

5.

As I mentioned earlier about...

在之前我所提到的关于…

 

6.

As I indicated in previous email...

如我在之前邮件中所提到的…

 

7.

As we discussed on the phone...

如我们上次在电话中所说的…

 

8.

From our decision at the previous meeting...

如我们在上次会议中所决定的…

 

9.

As you requested...

根据贵方要求…

 

10.

In reply to your email dated Apr. 1, we decided...

回复贵方 4 月 1 日的邮件，我方决定…

 

11.

This is in response to your email today.

这是对您今天发来的邮件的回复。

 

12.

As mentioned before, we deem that the product has strong unique selling points in china.

如先前所述，我们认为这个产品在中国有强有力且独一无二的卖点。

 

13.

As a follow-up to our phone conversation yesterday, I wanted to get back to you about the pending issues of our agreement.

根据我们昨天在电话中所谈，我想答复您我们合约的一些待解决的议题。

 

14.

I received your voice message regarding the subject. I'm wondering if you can elaborate i.e. provide more details.

我收到了您的语音留言。我在想您是否可以再详尽的说明一下，提供多一点相关细节。( i.e.= that is/ that is to say )

 

15.

Please be advised/informed that...

请知悉...

 

16.

Please note that...

请注意...

 

17.

We would like to inform you that...

我们想要通知您...

 

18.

I am convinced that...

我确信...

 

19.

We agree with you on...

我们同意您在...的看法。

 

20.

With effect from 8 Oct., 2017...

从 2018 年 10 月 8 日开始生效...

 

21.

We will have a meeting scheduled as noted below...

我们将举行一个会议，会议时间表如下。

 

22.

Be assured that individual statistics are not disclosed and this is for internal use only.

请确保个人信息不会外泄且只供内部使用。

 

23.

I am delighted to tell you that...

我很高兴地告诉您...

 

24.

We are pleased to learn that...

我们很高兴得知...

 

25.

We wish to notify you that...

我们希望通知您...

 

26.

Congratulation on your...

恭喜您...

 

27.

I am fine with the proposal.

我对这份提案没异议。

 

28.

I am pleased to inform you that you have been accepted to join the workshop scheduled for 22-24 Nov., 2017.

我十分高兴地通知您，我们已经同意您参加于 2017 年 11 月 22-24 日举行的研讨会。

 

29.

We are sorry to inform you that...

我们很抱歉地通知您...

 

30.

I'm afraid that I have some bad news.

恐怕我今天要宣布一些坏消息。

 

31.

There are a number of issues with our new system.

我们的新系统有很多问题。

 

32.

Due to circumstances beyond our control...

由于情况超出我们的控制...

 

33.

I don't feel too optimistic about...

我对...不太乐观

 

34.

It would be difficult for us to accept...

我们很难接受...

 

35.

Unfortunately, I have to say that, since receiving your enquiries on the subject, our view has not changed.

我不得不这么说，自从收到您关于这个主题的询问，我们的看法都没有改变。

 

36.

We would be grateful if you could...

如果您可以...我们会很感激的。

 

37.

I would appreciate it if you could...

如果您可以...我会很感激。

 

38.

Would you please send us…?

您能否寄给我们…？

 

39.

We need your help.

我们需要您的帮助。

 

40.

We seek your assistance to cascade/reply this message to your staff.

我们希望您能将此信息传达给您们的员工，非常感谢。

 

41.

We look forward to your clarification.

我们期待您的澄清。

 

42.

Your prompt attention to this matter will be appreciated.

您若能立即关注此事，我们将非常感激。

 

43.

I would really appreciate meeting up if you can spare the time. Please let me know what suits you best.

如果您能从百忙中抽出时间，我希望能与您见面，请让我知道您最适合的时间。

 

44.

Please give us your preliminary thoughts about this.

请让我知道您对这件事情初步的想法。

 

45.

Would you please reply to this email if you plan to attend?

若您计划参加请回信告知。

 

46.

Please advise if you agree with the approach.

请告知我们您是否同意这个方法。

 

47.

Could you please let me know the status of this project?

请告知我这个计划的进度。

 

48.

If possible, I hope to receive a copy of your proposal when it is finished.

如果可能，当您完成提案，我希望您能发一份复本给我。

 

49.

I would appreciate it very much if you would send me your reply by next Monday.

如果能在下周一前收到您的答复，我将非常感激。

 

50.

Hope it’s is OK with you. If not, please let me know by email ASAP.

希望您满意，如果不满意，请发邮件尽快通知我。

 

51.

Could you please send me your replies to the above questions by the end of June?

请您在 6 月份前答复我上述问题，好吗？

 

52.

May I have your reply/ feedback by April 8, if possible?

如果可能，我可否在 4 月 8 日前收到您的答复？

 

53.

If you wish, we would be happy to...

如果您有需要，我们很乐意...

 

54.

Please let me know if there's anything I can do to help.

如果我有什么可以帮得上忙的, 请告诉我。

 

55.

If there's anything else I can do for you on/regarding this matter, please feel free to contact me at any time.

对于这件事，如果还有什么我能帮得上忙的地方，请随时与我联络。

 

56.

If you want additional recommendations on this, please let us know and we can try to see whether it’s possible.

如果关于此事您需要额外的建议，请让我们知道，我们会试着看看这是否可行。

 

57.

I'm just writing to remind you of...

我只是写信来提醒您...

 

58.

May we remind you that...?

我们想要提醒您...

 

59.

I am enclosing...

我附上...

 

60.

Please find enclosed...

请查阅附件...

 

61.

Attached hereto...

附件是关于...

 

62.

Attached please find the most up-to-date information on/regarding/concerning…

附上关于 XXX 的最新资料…

 

63.

Attached please find the draft product plan for your review and comment.

附上产品计划书的草稿，请查看并评价。

 

64.

If you have any further questions, please feel free to contact me.

如果您有任何问题，请随时与我联系。

 

65.

I hope my clarification is helpful.

希望我的说明对您有所帮助。

 

66.

Please feel free to call me at any time, I will continually provide full support.

请随时与我联系，我将持续地提供全程支持。

 

67.

Please let me know whether it’s suitable.

请让我知道这是否恰当。

 

68.

Looking forward to seeing you soon.

很期待能尽快见到您。

 

69.

We look forward to hearing from you soon.

我们很期待能尽快得到您的回复。

 

70.

Hope this is clear and we are happy to discuss it further if necessary.

希望上述说明很清楚，如有必要，我们很乐意再进一步讨论。

 

71.

I look forward to receiving your reply soon.

我期待能很快收到您的回复。

 

72.

Looking forward to receiving your comments in due course.

期待及时收到您的反馈。

 

73.

I'll keep you posted.

我会随时通知您。

 

74.

Please keep me informed on the matter.

请随时让我知道这件事的进展。

 

75.

For any comments/suggestions, please contact Lucy at 2552-7482.

有任何意见及建议，请拨打 2552-7482 联络 Lucy。

 

76.

I would like to apologize for...

我想就...道歉...

 

77.

I apologize for the delay in...

对于...的耽搁，我深感抱歉。

 

78.

We are sorry for any inconvenience caused.

对于产生的任何不便，我们感到抱歉。

 

79.

I am sorry for any inconvenience this has caused you.

对于造成的不便，我深感抱歉。

 

80.

I'm sorry about last time.

上次的事我很抱歉。

 

81.

We apologize for not replying you earlier.

对于未能早一点回信给您，我们感到抱歉。

 

82.

I'm really sorry about this.

这件事，我真的很抱歉。

 

83.

Sorry, I'm late in replying to your email dated Monday, April 1.

抱歉，太迟回您在 4 月 1 日（星期一）发给我的邮件。

 

84.

We apologize for the delay and hope that it doesn't inconvenience you too much.

我们为耽搁道歉，希望没有给您带来太多不便。

 

85.

Hoping that it won’t cause you too much trouble.

希望不会为您造成太多麻烦。

 

86.

Sorry if my voice message is not clear enough.

如果我的电话留言不够清楚，我深感抱歉。

 

87.

Thank you for your help.

谢谢您的帮助。

 

88.

I appreciate very much that you...

我非常感激您...

 

89.

I truly appreciate it.

我真的很感激。

 

90.

Thank you for your participation.

谢谢您的参与。

 

91.

Thank you so much for inviting me.

非常感谢您的邀请。

 

92.

Congratulations to all of you and thanks for your efforts.

恭喜各位并十分感谢各位所做的努力。

 

93.

Your understanding and cooperation is greatly/highly appreciated.

很感激您的理解及合作。

 

94.

Your prompt response will be most appreciated.

很感激您快速的答复。

 

95.

Once again, thank you all for your commitment and support.

再一次感谢大家的承诺及支持。

 

96.

Thanks for your input/clarification/message.

谢谢您的意见/澄清/信息。

 

97.

Any comments will be highly appreciated.

对于您提出的任何建议，我将深表感谢。

 

98.

Thank you very much for everything you've done for me.

谢谢您为我所做的一切。

 

99.

I would appreciate your kindest understanding with/regarding this matter.

我很感激您对这件事情的理解。

 

除了以上常用的 99 句，小伙伴们还需要注意以下的词组和表达：

• follow up 跟进，这个词用得很普遍，一个订单接下来，是需要有人去跟进的；
• with reference to 关于，= with regards to, as for, regarding；
• as indicated 如……提到的；
• selling point 卖点，产品是需要有卖点才可以卖得更好；
• get back to 回复，外国人更喜欢用 get back to 来表达回复的意思，特别是在邮件和电话里面；
• i.e = that is / that is to say 也就是说的意思，如果怕客户不明白，可以写 that is，或者 that is to say，以避免误解；
• note 注意，在邮件里面要提醒客户重要的事情，常常说 please note that... 而不是 please pay attention to sth.；
• look forward to 期待，to 是介词，后面千万不要接 do sth.，而是 sth. 或 doing sth.；
• feel free to 表示随便，随意，不要有压力地做某事，在口语和邮件里面都经常用到；
• remind sb of sth.，remind sb that 提醒某人某事（别人已经忘记或者容易忘记的事情，起强调作用）；
• attached please find = enclosed please find 附上，发邮件的时候，附带有图片或者文档之类的，经常这样表达，让客户注意附件内容；
• keep sb. posted = keep sb. informed 保持联系，随时让某人了解某事。为了表达随时让客户知道事情的进展的意思，高频率使用的两个表达。

 

 

小伙伴们，一起学起来吧~

环球资源外贸学堂我们下周不见不散！

 

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